If you're having trouble with Star Downloader you should start by reading the help file that comes with the program. You can also find the latest version of that file here, under documentation.

If you still have problems, take a look at the "Frequently Asked Questions" section that answers the most common questions you might have.

In case you don't find your answer here, send us a mail and we'll try to help. However, please notice that we don't answer questions that already have an answer in the F.A.Q. or in the help file.

Please Notice:
Many things on these pages apply to both the Free and the Pro version but they are made with the Pro version in mind. Some things may differ between these pages and the free version.
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